How can we help?
Guides and answers for running your gym or studio on BurnOn.
Getting started
Set up your account, import members and take your first booking.Open
Billing & payments
Invoices, recurring billing, payouts and refunds.Open
Scheduling
Classes, appointments, waitlists and calendar sync.Open
Members & app
Profiles, the client app, messaging and progress.Open
Integrations
Connect your stack with Zapier and native integrations.Open
Account & settings
Team seats, roles, branding and your data.Open
Our support promise
Gym software is infamous for support that never answers. We publish our promise instead — and hold ourselves to it.
First reply within the hour
Median first response under an hour during business hours — not days, not weeks.
A human within one business day
Every ticket reaches a real person. AI helps us move faster — it never becomes a wall between you and the team.
Feedback that gets acted on
Feature requests go straight to the people building BurnOn, and you'll hear back when yours ships.